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Property Management at Plus Properties

The facility Management Division is a part of AL WALEED GROUP and looks after the Property Management interests of AL WALEED GROUP in U.A.E. The Facility Management Division has a team of professionals, selected carefully for their capability, professionalism and ability to understand and appreciate all aspects of facilities management. The endeavor of One Touch Properties Facilities Division is to maximize the value of the client’s property through active ‘hands on’ management techniques. Built around a dynamics network of research, development and drawing on the international real property experience, our approach is supported by a through understanding of the local and regional markets that allow us to advise corporate, builders and promoters on how their property can best contribute to overall profitability.

Reflecting this ethos we offer:

Θ Property Management
Θ Tenant Relationship / Occupant Management
Θ Mall Management
Θ Complete property Management solutions

An in-house property research team equips us to assimilate information beforehand on changing trends, scenarios and conventions in the property mart.Our principal Marketing Service Division provides us an insight to global practices, transition in technologies, advancement in communications,changing markets and economiesat macro and micro levels. Summing these resources and applying this information to our experience and the ability to anticipate the client’s perspective have helped us establish a system, which delivers expeditious tailor made solutions to the client’s exclusive and exigent needs. 

However, the basics still count reliable and high quality deliverables, a secure environment and superb facilities management. Other factors like scalability and energy efficiency are also becoming increasingly important. At our Property Management Division we absolutely understand this need and hence, provide exemplary services while adhering to the highest standards in the industry.

Vision Imperatives

We at the Facility Management Division know that every client has unique and very specific needs. Hence, the Facility Management team envisages at creating a bespoke operating environment for every client. We propose to integrate the Property management endeavor with overall strategic objectives of the promoters providing:

   Θ Cost Effective solutions
Θ Increased Efficiency
Θ Enhanced Quality of Services

Vision Imperatives

In order to operate in an efficient manner while trying to achieve collective objectives, it becomes imperative to be systematic and in sync with our clients. The following are some of the guidelines that the Facility Management team follows:

  1. Clarifying and translating vision and strategy in collaboration with the client
2. Identifying problems at the incipient stage by auditing building, facilities, components and systems.
3. Establishing key parameters, prioritizing activity and tracking those through service level agreements
4. Planning, setting targets and aligning integral initiatives.
5. Enhancing strategic feedback and learning.
6. Establishing norms, functions and reporting systems for various services.
7. Framing Operating Budget Accountability-Cost reductions and improvements.
8. Subcontract Management.
9. Utilities Supply Management-Reduce operating expenses and improve asset utilization.
10. Initiating a proactive & reactive implementation plan.
Taking these a step forward the Facility Management Division also may undertake BUILDING CONDITION APPRAISAL. This technical building evaluation and condition report is structured to provide a maintenance plan for the specific Building/Complex. The maintenance plan is based on the subsequent Site Report, which consists of:

PART A

A checklist, of all the parts of the building.

  1. The description of the various components.
  2. Overview of the building systems like Structural, Electrical, Mechanical including Plumbing and water systems, Fire Fighting and Security Systems.
  3. Comparison of the applicable building, electrical and other codes.

 PART B

  1. Identification of deficiencies, deterioration and damages.

 PART C

  1. Conclusions and recommendations.
  2. Review of deficiencies/deterioration/damages.
  3. Recommendations with reference to improvements with tentative costs.
  4. Provision of a scope of work for all recommended repairs.
  5. Identification of Feasibility Reports.
  6. Identification of the time frame.
  7. Identification of the estimate costs.
Scope of Property / Facility Management

In order to operate in an efficient manner while trying to achieve collective objectives, it becomes imperative to be systematic and in sync with our clients. The following are some of the guidelines that the Facility Management team follows:
  • Systems and design audit, Building fabric maintenance.
  • Operations and maintenance of Electrical and Mechanical systems, HVAC systems, Plumbing and water systems, Vertical Elevation systems, Access Control.
  • Coordinating and monitoring security and surveillance including access controls.
  • Building upkeep services viz. hard & soft landscaping.
  • Co-ordination of annual maintenance contracts for all building services.
  • Disaster Management including enforcing and monitoring safety norms.
  • Energy management.
  • Occupants / Tenant relationship Management.

Scope of Property / Facility Management

In order to operate in an efficient manner while trying to achieve collective objectives, it becomes imperative to be systematic and in sync with our clients. The following are some of the guidelines that the Facility Management team follows:

Utilities Management

Service Management

Management Functions

Minor Repairs

  • HVAC
  • Fire detection & Fire Fighting System
  • Lifts & Elevator Water and Fire Pumps
  • Closed Circuit Television System
  • Access Control System
  • Vertical Elevation Systems
  • Water & Fire Fighting Pumps
  • Backup Power Supply
  • O & M
  • Security
  • Electrical / Mechanical
  • DG / HVAC Operation & Maintenance
  • Telephones & Data House Keeping
  • Sanitary & Plumbing
  • Pest Control
  • Mail & Fax (receipt dispersing)
  • Landscaping
  • Catering, Vending & Cafeteria Mgt
  • Office Support Staff
  • Water Effluent Treatment plant Maintenance
  • Parking Mgt
  • Quality Control
  • Health & Fire Safety
  • Preventive Management
  • Energy Management
  • Help Desk
  • Vendor Management & Procurements
  • Tender Processing
  • Liaison with Building Managers
  • Inventory Control
  • Office Equipments
  • Occupants Management
  • Customer Care
  • Equipments
  • Civil works
  • Carpentry
  • Masonry work
  • Furniture
  • Painting
  • Trouble shooting

Performance Monitoring and Reporting

The rational of performance monitoring is to identify the parameters of performance to measure:
  • Throughput
  • Utilization
  • Efficiency
  • Latency

Doing the same would essentially help in minimizing latency and maximizing the other three parameters. An efficient system of reporting ensures a feedback loop that both PLUS PROPERTIES and the client to understand the achievements, deviations and necessary courses of action to be taken in every project.

Servic Delivery Process Feedback Loop

MAINTENANCE PRIORITIES & FREQUENCIES

Priority 1 – Items affecting the health and safety of individuals, essential building site work and site services.

Priority 2 – Items which may affect ability to use building for teaching and research purposes.

Priority 3 – Items affecting protection of building fabric and, if neglected, may become Priority 2 category within twelve months.

Priority 4 – Other items.

 Fixed Interval --- Maximum interval between tasks, example – time, hours Etc.,
Safety critical --- Prevents personal injury or property damage, example – Lift servicing.

Environmental critical --- Maintaining public confidence, example – cleaning toilets.
Functional critical --- Maintaining reliability, example – Auto door Servicing, testing fire evacuation systems.
Cost critical --- To prevents additional costs, example – Lubrication.
On – Condition --- Maintenance action depends on asset reaching some Pre-determined condition, example – Inspection of Walls for painting.


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